Submitting an application
↓
Signing the contract
↓
Fulfillment of obligations
↓
Occurrence of problems
↓
Customer's unilateral refusal
↓
FAS Commission
↓
(RNP / refusal to be included)
Fact of violation
+
Vendor behavior
+
Documenting actions
+
Communication
=
Solution (RNP / opt-out)